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CONTACT
DETAILS OF COMPLAINTS UNIT
If you would like
to lodge a complaint, kindly refer to our Complaints Unit :
| Correspondence
Address |
: |
Complaints
Unit
Customer Service Department
Lonpac Insurance Bhd
LG Floor Bangunan Public Bank
No. 6 Jalan Sultan Sulaiman
50000 Kuala Lumpur. |
| Telephone |
: |
03-2262
8688, 2723 7888 |
| Facsimile |
: |
03-2715 1332 |
| E-mail
Address |
: |
complaint@lonpac.com |
Personnel
|
: |
Pn
Noor Hayati Bt Yaacob |
|
|
Ms
Diana Liew |
| |
|
En
Idzaham Bin Japilos |
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|
Ms
Christina Lee |
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Alternatively, you can refer to our staff who handles complaints at our branch offices.
Important: When you contact us, please provide:
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- your name and policy/claim number
- your preferred contact method like telephone number and address
- complaint details - what happened and when
|
Please Click Here for Complaints Flow Chart
If
you are not satisfied with the response or final decision from us,
kindly check with our Complaints Unit on the organisation you should
refer to; Either the Financial Mediation Bureau (Tel. : 03-2272 2811)
or Bank Negara Malaysia
(Tel.
: 1-300-88-5465). |
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