CONTACT DETAILS OF COMPLAINTS UNIT

If you would like to lodge a complaint, kindly refer to our Complaints Unit :

Correspondence
Address

: Complaints Unit
Customer Service Department
Lonpac Insurance Bhd
LG Floor Bangunan Public Bank
No. 6 Jalan Sultan Sulaiman
50000 Kuala Lumpur.
Telephone : 03-2262 8688, 2723 7888
Facsimile : 03-2715 1332
E-mail Address : complaint@lonpac.com
Personnel
: Pn Noor Hayati Bt Yaacob

  Ms Diana Liew
    En Idzaham Bin Japilos
    Ms Christina Lee
     

Alternatively, you can refer to our staff who handles complaints at our branch offices.

Important: When you contact us, please provide:

  • your name and policy/claim number
  • your preferred contact method like telephone number and address
  • complaint details - what happened and when

Please Click Here for Complaints Flow Chart

If you are not satisfied with the response or final decision from us, kindly check with our Complaints Unit on the organisation you should refer to; Either the Financial Mediation Bureau (Tel. : 03-2272 2811) or Bank Negara Malaysia
(Tel. : 1-300-88-5465).





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