Lonpac Insurance Bhd

LONPAC E-ASSIST

WHAT IS LONPAC E-ASSIST?

Lonpac E-Assist is a complimentary 24-hour emergency car assistance programme, provided by Lonpac to all Lonpac's comprehensive private car insurance policyholders since October 2001.

MEMBER BENEFITS

1.	24-Hour Minor Roadside Repairs and Emergency Towing Services
	Minor Roadside Repairs If your car is immobilised due to a breakdown, the mechanic sent to assist you will try to repair your car on the spot. Minor roadside repairs are any repairs that are deemed possible on the spot. Emergency Towing Services In the event where it is not possible to repair your car on the spot, Lonpac E-Assist will provide you with free towing services up to a limit of RM300 / 300km per event, whichever is the maximum. If towing is due to breakdown, you may either tow the car to your preferred workshop or back to your home. However, if it is due to accident, Lonpac E-Assist will tow your car to Lonpac’s panel of workshop for repairs. Note: Car in this context means the named vehicle insured by Lonpac under its comprehensive private car insurance policy.
2.	Car Rental Referral Services Lonpac E-Assist will also assist you to arrange for car rental, in the event you require urgent use of another car following a breakdown or an accident.
3.	Arrangement for Hotel Accommodation If a breakdown or an accident happens late at night, you may need to spend a night in the area. Lonpac E-Assist will assist you with hotel reservation at a nearby hotel.

CHARGES

Benefit No. 1
Labour will be provided for FREE for the minor roadside repairs and / or the emergency towing services. In the event it is not possible to repair your car on the spot, Lonpac E-Assist will provide you with free towing of your car up to a maximum limit of RM300 / 300km per event.

However, should the towing distance exceeds 300km (round-trip), you will bear the towing charges only for the distance in excess of 300km at RM1.50 per km.

All costs incurred in the workshop including replacement of car spare parts and road toll charges, if any, will be borne by the member, except for cases with accident claims.

Benefits no. 2 and 3
Services provided are purely on referral arrangement basis and all costs incurred will be borne by the Member.

WHO IS ELIGIBLE?

Eligibility is reserved solely for Lonpac's comprehensive private car insurance policyholders. Your membership starts upon commencement of your insurance cover and your insurance must be in force at all times for you to enjoy the benefits.

WHO NEEDS LONPAC E-ASSIST?

Any car driver who may encounter car breakdown or accident on the road, be it major or minor. Which means, you or any of your authorised drivers will find Lonpac E-Assist services useful and convenient.

IMPORTANT

Kindly refer to Lonpac E-Assist Membership Guide (as enclosed in your policy documents) to find out more about the program benefits.
Please feel free to call our Customer Service Department at 03-2262 8688 / 03-2723 7888 ,or alternatively you may email us at customerservice@lonpac.com should you would like to obtain a copy of the Lonpac E-Assist Membership Guide.