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LONPAC
E-ASSIST
WHAT
IS LONPAC E-ASSIST?
Lonpac
E-Assist is a 24-hour emergency car assistance programme, provided
by Lonpac to all Lonpac's comprehensive private car insurance policyholders.
MEMBER
BENEFITS
| 1. |
24-Hour
Minor Roadside Repairs and Emergency Towing Services
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Emergency
Towing Services
In the event where it is not possible to repair your car on
the spot, Lonpac E-Assist will provide you with free towing
of your car of up to 300km (round trip). If towing is due to
breakdown, you may either tow the car to your preferred workshop
or back to your home. However, if it is due to accident, Lonpac
E-Assist will tow your car to Lonpac’s panel of workshop.
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Territorial
Limits
The 24-hour minor roadside repairs and emergency towing services
will be available in the event the insured vehicle is immobilised
anywhere in Peninsular Malaysia excluding the islands except
for Penang and Langkawi. In East Malaysia, the services shall
be available within 25km radius of all the major towns or along
the Pan Borneo Highway and on the island of Labuan.
Note: Car in this context means the named vehicle
insured by Lonpac under its comprehensive private car insurance
policy.
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| 2. |
Car
Rental Referral Services
Lonpac
E-Assist will also assist you to arrange for car rental, in the
event you require urgent use of another car following a breakdown
or an accident.
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Arrangement
for Hotel Accommodation
If a breakdown or an accident happens late at night, you
may need to spend a night in the area. Lonpac E-Assist will assist
you with hotel reservation at a nearby hotel.
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CHARGES
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Benefit
No. 1
Labour will be provided for FREE for the minor roadside repairs and
/ or the emergency towing services up to a maximum limit of RM300
/ 300km per event. In the event it is not possible to repair your
car on the spot, Lonpac E-Assist will provide you with free towing
of your car up to 300km (round trip).
However, should
the towing distance exceeds 300km (round-trip), you will bear the
towing charges only for the distance in excess of 300km at RM1.50
per km.
All costs incurred in the workshop including replacement of car spare
parts and road toll charges, if any, will be borne by the member,
except for cases with accident claims.
WHO
IS ELIGIBLE?
Eligibility
is reserved solely for Lonpac's comprehensive private car insurance policyholders.
Your membership starts upon commencement of your insurance cover and your
insurance must be in force at all times for you to enjoy the benefits.
WHO NEEDS LONPAC E-ASSIST?
Any
car driver who may encounter car breakdown or accident on the road, be
it major or minor. Which means, you or any or your authorised drivers
will find Lonpac E-Assist services useful and convenient.
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