Introduction


Lonpac E-Assist...Your Convenience is Our Commitment

More than just a motor insurance, as part of our continuous effort to ensure your convenience and security, Lonpac Insurance Bhd provides you Lonpac E-Assist, a complimentary emergency car assistance programme. It is exclusively designed for motor policyholders of Comprehensive Private Car and policyholders of E-Assist Smart Driver Personal Accident insurance (SDPA). 

In order to ensure prompt availability of towing services at scenes of accidents and breakdowns, our service provider has engaged a carefully selected panel of reliable tow truck operators located throughout Malaysia.

We have dedicated 2 E-Assist Helpline numbers for your convenience in the effort to provide exceptional customer care and enhance efficiency and productivity in services rendered.

No

If purchase Motor policy through

If your Motor policy is

Please dial for assistance

 

1

 

LONPAC offices, or

Lonpac's registered AGENTS

Comprehensive Private Car, or

 

 

 

03-7628 3833

or

03-7841 5660

Comprehensive Private Car with E-Assist Smart Driver Personal Accident Insurance (SDPA), or

 

LONPAC offices, or

Lonpac's registered AGENTS, or

PUBLIC BANK branches, or

KAH BINTANG

 

Third Party Fire & Theft with E-Assist Smart Driver Personal Accident Insurance (SDPA)

 

 

2

 

PUBLIC BANK branches, or

KAH BINTANG

Comprehensive Private Car; or

 

 

1300-88-1138

or

03-2053 5748

 

Comprehensive Private Car with E-Assist Smart Driver Personal Accident Insurance (SDPA)

 

With Lonpac E-Assist, all you need is just a phone call during car breakdown or accident and we will be there with reliable assistance to get you on your way.

What Is Lonpac E-Assist?

Lonpac E-Assist is a complimentary 24-hour emergency car assistance programme, provided by Lonpac to all Lonpac's Comprehensive Private Car policyholders and policyholders of E-Assist Smart Driver Personal Accident insurance (SDPA) .

Member Benefits
1. 24-Hour Minor Roadside Repairs and Emergency Towing Services
  • Minor Roadside Repairs
    If your car is immobilised due to a breakdown, the mechanic sent to assist you will try to repair your car on the spot. Minor roadside repairs are any repairs that are deemed possible on the spot.
     
  • Emergency Towing Services
    In the event where it is not possible to repair your car on the spot, Lonpac E-Assist will provide you with free towing services up to a maximum limit of RM400 per event (round trip). If towing is due to breakdown, you may either tow the car to your preferred workshop or back to your home. However, if it is due to accident, Lonpac E-Assist will tow your car to the nearest police station to lodge a police report and then to Lonpac’s panel of workshop or an authorised franchise repairer / dealer (car manufacturer service centre) for repairs.

Note: Car in this context means the named vehicle insured by Lonpac under its Comprehensive Private Car insurance policy or Third Party Fire & Theft car insurance policy with E-Assist Smart Driver Personal Accident insurance (SDPA).

2. Car Rental Referral Services
 
Lonpac E-Assist will also assist you to arrange for car rental, in the event you require urgent use of another car following a breakdown or an accident.
 
3. Arrangement for Hotel Accommodation
 
If a breakdown or an accident happens late at night, you may need to spend a night in the area. Lonpac E-Assist will assist you with hotel reservation at a nearby hotel.
 
 
Charges
1. Benefit No. 1
 

Labour will be provided for FREE for the minor roadside repairs and / or the emergency towing services. In the event it is not possible to repair your car on the spot, Lonpac E-Assist will provide you with free towing of your car up to a maximum limit of RM400 per event (round trip).

However, should the total towing charges exceed RM400, the extra charges incurred shall be borne by your goodself.

All costs incurred in the workshop including replacement of car spare parts and road toll charges, if any, will be borne by the member, except for cases with accident claims.

 
2. Benefits no. 2 and 3
 
Services provided are purely on referral arrangement basis and all costs incurred will be borne by the Member.
 


Who Is Eligible?

Eligibility is reserved solely for Lonpac's motor policyholders of Comprehensive Private Car and policyholders of E-Assist Smart Driver Personal Accident insurance (SDPA). Your membership starts upon commencement of your insurance cover and your insurance must be in force at all times for you to enjoy the benefits.

Who Needs Lonpac E-Assist?

Any car driver who may encounter car breakdown or accident on the road, be it major or minor. Which means, you or any of your authorised drivers will find Lonpac E-Assist services useful and convenient.



Important
Please feel free to call our Customer Service Department at 03-2262 8688 / 03-2723 7888 ,or alternatively you may email us at customerservice@lonpac.com should you would like to obtain a copy of the Lonpac E-Assist Membership Guide.
 

 

 

 


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