Redress Avenue

If you are not satisfied with the response or final decision from us, you may refer the matter to either the:-

  1. Ombudsman for Financial Services
    Chief Executive Officer
    Ombudsman for Financial Services
    (Formerly known as Financial Mediation Bureau)
    Level 14, Main Block, Menara Takaful Malaysia
    No.4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur
    Telephone No : 03-2272 2811
    Fax No : 03-2272 1577
    Email :
    Website :

    Operating Hours: 8.30 a.m. - 5.30 p.m. (Monday - Friday) 

      Resolution of Financial Disputes     
      Penyelesaian Pertikaian Kewangan 

  2. Bank Negara Malaysia


    Jabatan LINK & Pejabat Wilayah
    Bank Negara Malaysia 
    P.O.Box 10922
    50929 Kuala Lumpur


    Telephone No : 1-300-88-5465 (1-300-88-LINK)
    (Overseas: +603-2174-1717)
    Fax No : +603-2174-1515
    Email :
    Website :

    Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday) 

    Members of the public can now contact BNM via SMS by sending SMS to 15888* in the following manner:

Services available

Delivery message

To submit enquiries or complaints to Bank Negara Malaysia

BNM TANYA [your enquiry/complaint]

To obtain mailing address and contact details of Bank Negara Malaysia


To get information on how to obtain a credit report information (CCRIS)

BNM CCRIS [e-mail address]

* Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider.

Details on how to send the SMS to BNMTELELINK